Refund and Returns Policy

1. Introduction At Market.RocketHost.Space, we aim to ensure customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed for purchases made on our platform.

2. Eligibility for Returns

  • Products must be returned within 2 days from the delivery date.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Certain products (such as digital goods, perishable items, or custom-made products) are not eligible for return.
  • Proof of purchase is required for all returns.

3. Return Process

  • Customers must initiate a return request via help@rockethost.space 
  • The seller will provide return instructions, including the return shipping address.
  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

4. Refund Policy

  • Refunds are issued only after the returned item is received and inspected.
  • Refunds will be processed within 1 days after approval.
  • Refunds will be issued via the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error or defective product.

5. Exchanges

  • Exchanges are allowed for defective or damaged items.
  • If a replacement is unavailable, a full refund will be issued.

6. Seller-Specific Return Policies

  • Each seller may have their own return and refund policies.
  • Customers must review the seller’s policies before purchasing.

7. Non-Returnable Items

  • Digital/downloadable products.
  • Perishable goods (e.g., food, flowers).
  • Personal hygiene and intimate products.
  • Customized or made-to-order items.

8. Dispute Resolution

  • If a seller refuses a refund without a valid reason, customers can file a dispute with Market.RocketHost.Space.
  • We will investigate and mediate disputes where necessary.

9. Changes to This Policy We reserve the right to update this Refund and Returns Policy. Continued use of Market.RocketHost.Space after updates constitutes acceptance of the revised policy.

10. Contact Information For refund and return inquiries, contact

By making a purchase on Market.RocketHost.Space, you agree to this Refund and Returns Policy.

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